Warranty Info

Plain Language Summary

Our warranty is meant to protect you if a tire wears out too early under normal use.

If your claim is approved, we usually reimburse you based on how much usable tread is left and what you originally paid for the tire.

This is not unlimited free replacement coverage. The tire must be used properly, maintained properly, and may need to be returned to us for inspection.

Winter tires used through warm-weather months, uneven wear from alignment issues, improper inflation, misuse, or repeated claims on the same set may not be covered.

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Prorated Tire Warranty

True North Tires may offer an optional prorated tire warranty on eligible tires purchased through TrueNorthTires.ca.

This warranty provides prorated reimbursement based on the unused portion of the tire. It does not guarantee a free replacement tire.

Coverage lasts until the tire reaches 2/32” tread depth, provided the tire is used under normal driving conditions and maintained properly.

Warranty coverage only applies if the warranty was purchased with the tires.

What the Warranty Covers

The warranty may provide reimbursement if an eligible tire wears out early, fails due to a covered issue, or is damaged under eligible road hazard conditions.

Coverage applies only to tires purchased directly from True North Tires.

Warranty reimbursement is based on:

The customer’s original purchase price for the affected tire
The original tread depth of the tire
The remaining tread depth at the time of the claim
The minimum tread depth of 2/32”

Warranty Reimbursement

Warranty reimbursement is calculated based on the customer’s original purchase price for the affected tire, not the current retail price of a replacement tire.

The reimbursement amount is based on the amount of usable tread remaining above 2/32”.

Formula:

Remaining usable tread ÷ Original usable tread × original purchase price of the tire

Where:

Original usable tread = original tread depth − 2/32”
Remaining usable tread = remaining tread depth − 2/32”

If the tire is at or below 2/32”, no warranty reimbursement remains.

Approved warranty reimbursement is normally issued as a refund, cash reimbursement, or cash-equivalent credit to the customer.

At True North Tires’ discretion, the reimbursement may instead be applied toward the purchase of a replacement tire.

Warranty reimbursement applies to the tire only. It does not include installation, balancing, taxes, environmental fees, disposal fees, labour, shipping, delivery, or other related costs unless specifically approved in writing.

Example

Original tire price: $100
Original tread depth: 10/32”
Minimum tread depth: 2/32”
Original usable tread: 8/32”
Remaining tread: 4/32”
Remaining usable tread: 2/32”

Credit calculation:

2 ÷ 8 = 25%

25% of $100 = $25 reimbursement

In this example, the customer would receive $25 back or $25 toward a replacement tire, depending on how the claim is handled.

Early Failure

If a tire fails before more than 2/32” of usable tread has been worn, True North Tires may provide full reimbursement for the affected tire, provided the issue is covered under warranty and was not caused by misuse, improper maintenance, vehicle issues, or excluded conditions.

Replacement Tires

If the customer chooses to use the warranty reimbursement toward a replacement tire, the reimbursement may be applied to the same tire if available, or to a comparable replacement tire approved by True North Tires.

If the original tire is no longer available, reimbursement may be applied toward a similar tire at True North Tires’ discretion.

True North Tires reserves the right to charge shipping or delivery fees on any replacement tire.

Replacement tires provided through a warranty claim do not restart or renew the original warranty unless a new warranty is purchased separately.

One-Time Warranty Coverage

Warranty coverage applies once per set of tires purchased.

If a warranty claim is approved and reimbursement, credit, or replacement is provided for a tire or set of tires, the warranty coverage for that original purchase is considered fulfilled for the affected tire or tires.

True North Tires reserves the right to deny repeated, excessive, or unreasonable warranty claims on the same original purchase.

This policy is intended to protect customers from genuine premature wear, covered tire failure, or eligible road hazard damage. It is not intended to provide unlimited replacement tires or repeated reimbursement for the same set.

What Is Not Covered

This warranty does not cover damage, wear, or failure caused by:

Improper inflation
Improper alignment
Worn suspension or steering components
Improper installation or balancing
Overloading the vehicle
Aggressive driving, burnouts, spinning, racing, or off-road abuse
Punctures, cuts, impacts, curb damage, or sidewall damage not covered under the purchased warranty
Cosmetic wear or appearance concerns
Normal aging, weather cracking, or ozone cracking
Uneven wear caused by vehicle condition or lack of maintenance
Use on vehicles or equipment outside the tire’s intended purpose
Commercial, fleet, taxi, rideshare, delivery, or heavy-duty use unless approved in writing
Use of tires in conditions they were not designed for
Failure to rotate, inspect, or maintain the tires properly
Abnormal wear caused by driving habits, road conditions, or vehicle condition

Winter Tire Use

Winter tires, including studless winter tires, are designed for cold-weather use.

Excessive use of winter tires in warm weather, or outside normal winter driving conditions, may cause accelerated wear and is not considered a warrantable defect.

This includes running studless winter tires continuously through spring, summer, or extended warm-weather periods.

Customer Responsibilities

To be eligible for warranty coverage, the customer must provide:

Proof of purchase
Proof that warranty was purchased with the tires
Clear photos of the affected tire
Photos showing the tread depth
Vehicle year, make, and model
Mileage at installation and current mileage, if available
A description of the issue
Any relevant maintenance, rotation, or inspection records, if requested

For tread depth photos, please use a tread depth gauge when available.

If a tread depth gauge is not available, place a Canadian coin in the tread groove beside the area being measured so the remaining tread depth can be seen clearly in the photo.

True North Tires may request additional photos, inspection, maintenance records, or other information before approving a claim.

Tire Return Requirement

In most cases, the affected tire must be physically returned to True North Tires before a warranty claim can be approved or finalized.

True North Tires reserves the right to request that the tire be returned for inspection before issuing any reimbursement, credit, replacement, or final claim decision.

If the tire is not returned when requested, the warranty claim may be denied.

Costs Not Covered

Warranty reimbursement applies to the tire only.

Unless specifically approved in writing, warranty does not cover:

Installation
Balancing
Valve stems
Tire disposal fees
Taxes
Environmental fees
Shipping or delivery charges
Mounting or labour costs
Loss of use, towing, downtime, or other incidental costs

Final Claim Decision

All warranty claims are subject to review.

True North Tires reserves the right to deny claims where the tire shows signs of misuse, improper maintenance, abnormal wear, off-season use, vehicle-related wear, repeated claims, unreasonable claims, or conditions outside the intended use of the tire.

True North Tires reserves the right to make the final decision on warranty approval, reimbursement amount, replacement eligibility, and whether the affected tire must be returned for inspection.

How to Make a Warranty Claim

To submit a claim, email info@truenorthtires.ca with:

Your order number or proof of purchase
Photos of the affected tire
Photos showing the tread depth, preferably with a tread depth gauge or Canadian coin placed in the tread groove
A description of the issue
Vehicle year, make, and model
Mileage at installation and current mileage, if available
Any relevant maintenance or rotation records

True North Tires
TrueNorthTires.ca
info@truenorthtires.ca